Get instant help from video engineering experts, not chatbots. Real people solving real problems around the clock.
Experience the difference that dedicated human support makes for your video success
Get answers in under 1 hour, not days like Vimeo's email-only support
Video engineering specialists who understand your technical challenges
White-glove migration service that Vimeo doesn't offer
See why thousands of companies choose Gumlet's human-first support over Vimeo's limited help
| Features |
Gumlet
| Vimeo |
|---|---|---|
| Support Availability | 24/7 Human Support | Business hours only |
| Response Time | < 1 hour | 24-48 hours |
| Support Channels | Chat, Email, Phone, Video Call | Email, Help Center |
| Technical Expertise | Video Engineering Specialists | General Support Staff |
| Migration Assistance | Free White-Glove Migration | Self-service only |
| Custom Integration Help | Dedicated Engineering Support | Documentation only |
| Account Management | Dedicated Account Manager | Shared support team |
| SLA Guarantee | 99.9% Uptime SLA | No SLA guarantee |
Discover the comprehensive support services that help you succeed
Our team monitors your video performance 24/7 and alerts you to any issues before they impact your viewers.
Get hands-on help implementing advanced features and integrations with your existing tech stack.
Our experts help you understand your video analytics and create custom reports for your stakeholders.
Work with our security experts to implement the right protection measures for your content.
Real feedback from companies who switched from Vimeo to Gumlet
"Having actual representatives that can lead you through hurdles and questions is very rare for these types of tools, so major props to the support team for being there and being understanding!"
"When I did need assistance, I got swift help to solve my problem. The customer service was always helpful when I needed it. I highly recommend Gumlet."
"Gumlet has been pretty responsive to questions. Haven't had any issue with playback or page speed, and the support team is excellent for a solopreneur like me."
Schedule a call with our team to learn how we can help you save 30% on your video hosting costs.